Privacy Policy

iDispatchTrukks respects your privacy and is committed to protecting the personal and operational data of all carriers and users of our services. This Privacy Policy outlines how we collect, use, protect, and disclose your information in connection with our dispatch services, website, applications, and other services we provide.

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Information We Collect

We may collect the following types of information:

1. Personal Information

• Name

• Phone number

• Email address

• Mailing address

• Commercial driver’s license (CDL) details

• Company name and tax ID

• Banking information for payment processing

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2. Operational Information

• Load and route data

• Vehicle and equipment information

• Location (if enabled)

• Driver availability and preferences

• Dispatch history and schedules

3. Technical Information

• Device type and identifiers

• IP address

• Browser type and version

• Operating system

• Usage data and interaction logs

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4. How We Use Your Information

We may use your information to:

• Provide and manage our dispatching services

• Communicate with you regarding loads, payments, and service updates

• Improve the performance and functionality of our services

• Ensure compliance with legal and safety requirements

• Perform internal analytics and reporting

• Respond to customer service requests and support needs

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5. Data Protection and Security

We implement industry-standard administrative, physical, and technical safeguards to ensure the security of your personal and operational information.

These include:

• Encrypted data transmission (SSL/TLS)

• Access control and authentication measures

• Secure data storage

• Regular system audits and monitoring

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6. No Sale or Unauthorized Sharing of Your Information

We do not sell, rent, lease, trade, or otherwise disclose your personal or operational information to any third party under any circumstances, except in the following limited scenarios:

• With your explicit consent

• When required by law, subpoena, or government request

• To protect the rights, property, or safety of iDispatchTrukks, its users, or others

• With trusted service providers who assist us in operating our business (e.g., cloud hosting, payment processors), bound by strict confidentiality agreements

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7. Data Retention

We retain your information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Upon termination of your relationship with iDispatchTrukks, you may request the deletion of your data, subject to legal and regulatory requirements.

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8. Your Rights

You have the right to:

• Access the personal data we hold about you

• Correct any inaccuracies in your data

• Request deletion of your data (subject to exceptions)

• Withdraw consent for non-essential data use

• Lodge a complaint with a data protection authority if you believe your rights have been violated

To exercise any of these rights, please contact us under our "Contact Us" tab.

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9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors.

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10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from at any time. Changes will be posted on this page with a revised "Effective Date." Continued use of our services after any update constitutes your acceptance of the revised policy.

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